We aim to deliver your order in 3-5 working days within the UK and Europe or 5-10 working days to the USA via DHL express , Parcelforce or the Royal Mail. If we have any problems dispatching your parcel within this time frame, we promise we will contact you to let you know. We can only offer delivery for items of less than 70kg and within the dimensions of 120x80x80cm, all oversized or over weight deliveries will have to be quoted for on a case by case basis.
If for any reason you need to return an item(s) to us we will be happy to offer you a refund as long as you ensure that your return is sent back to us within 21 days of receiving your order. Package your item(s) well if you need to make a return, ensuring that, where applicable, labels are attached and goods are in the original packaging and in perfect, saleable condition.
Goods are returned at your own cost, but this will be refunded if the return is due to an error on our part. We recommend getting proof of postage or where necessary, please ensure that your parcel is insured up to the relevant amount, as we cannot be held responsible for returns that do not reach us
Return address; TFM Returns Department, TFM Farm & Country Superstore Ltd, Stableford, Bridgnorth, Shropshire, WV15 5LN
If you would like to return your order via DHL we will e-mail returns labels to you upon request. Simply attach the returns labels to your parcel as instructed and contact DHL on 0844 2480844 to arrange a collection. Please note the cost of the return via DHL(which will be equal to the cost that you paid to have your item(s) delivered) will be deducted from your refund.
If you have any questions or concerns relating to your return please get in touch with us by e-mail firstname.lastname@example.org or phone 01952 967916. The web sales e-mail address and phone are manned from 8.30am- 5pm Monday to Friday.
When we receive your return we will issue you with a refund within 5 working days.
***PLEASE NOTE- WE’RE SORRY, BUT WE’RE NOT ABLE TO ACCEPT WEBSITE RETURNS IN STORE***