We aim to deliver your order in 3-5 working days via DHL express service, Parcelforce or the Royal Mail. If we have any problems dispatching you parcel within this time frame, we promise we will contact you to let you know. We can only offer delivery for items of less than 70kg and within the dimensions of 120x80x80cm, all oversized or over weight deliveries will have to be quoted for on a case by case basis.
If for any reason you need to return an item(s) to us please follow these simple instructions and ensure that your return is sent back to us within 21 days of receiving your order.
If you would like to exchange your item(s) please return your goods for a refund and place a new web order for your replacement item(s).
Please appropriately package the item(s) you wish to return, ensuring that, where applicable, labels are attached and goods are in the original packaging and in perfect, saleable condition.
Goods are returned at your own cost, but this will be refunded if the return is due to an error on our part.
If you have any questions or concerns relating to your return please contact get in touch with us at firstname.lastname@example.org
***PLEASE NOTE- WE ARE NOT ABLE TO ACCEPT WEBSITE RETURNS IN STORE***
To return via DHL please attached the returns sticker to your packaged item. You will have 2 returns stickers, please attached the sticker with 3 bar codes to the parcel and hand the other to your DHL driver or cashier at the DHL service point.
You can drop your return at your nearest DHL service point, which can be found at- https://locator.dhl.com/ServicePointLocator/ServicePointSearch
Call 0844 2480844 to arrange a DHL collection from your address.
Please note- when we receive your order we will issue you with a refund within 5 working days of receiving your item. Your refund will be for the value of your returned goods, minus the cost of returning your goods via DHL, which will be equal to the cost you paid for the initial delivery.
If you would prefer to return your items via Royal Mail or an alternative courier please send your packaged item(s) to the following address
TFM Returns Department, TFM Farm & Country Superstore Ltd, Stableford, Bridgnorth, Shropshire, WV15 5LN
Please obtain proof of postage/sending and if necessary ensure that the package is insured to the relevant value.
If you have paid for your return at the time of posting/sending, you will be refunded for the full value of your returned item(s) within 5 working days of us receiving your return.