These terms describe your relationship with us and your use of our website. They are legally binding, and you accept and agree to them by using this website. These terms change from time to time, so please read them carefully each time you use this website. Your attention is drawn to the section below entitled ‘Restrictions on our liability’, as it restricts our liability to you – even if we are negligent. Your statutory rights as an individual buying something which is not for use in a business are not affected by these terms.
English is the only language used on this website.
Interpretation: In these terms: 1) ‘us’ and ‘we’ mean TFM Farm & Country Superstore Limited. 2) ‘including’ and ‘in particular’ are used to illustrate particular examples, but they do not limit the scope of these terms in any way. 3) ‘loss’ means any loss or damage of any kind. It includes: (i) associated costs and expenses incurred in connection with any loss or damage or any related claim or legal proceedings, and (ii) compensation paid to third parties.
You: You confirm that: 1) you are over 18 years of age, 2)you are using your own payment card, 3) you are resident in the UK, Europe or USA at the delivery address you give on the order form. If any of these are not true, you will compensate us in full for any loss we suffer as a result.
Information services: This website includes information which we have sourced from third parties and which we make available free of charge. We have taken reasonable care when selecting those third parties, but we have no control over the information itself and we do not accept any responsibility for its accuracy. Some of the information concerns forecasts which may turn out to be inaccurate or wrong. This website also includes ‘How To’ guides, which provide guidance on certain tasks. These are a basic introduction to certain tasks for those who have not undertaken those tasks before: they are not comprehensive and they may not be suitable in all situations. Whatever the nature of the information, it is provided for general information only: you should not rely on it and you should obtain professional advice if you need information you can rely on.
Our products: The pictures on this website are for illustrative purposes only, and the items delivered may be different in detail. For example, they may be a different colour. Some items may not be available, in which case we may substitute an appropriate alternative. We may change our prices at any time, although this will not affect any orders we have already accepted. With some items, especially software, you do not become the owner of the item; instead, the manufacturer gives you a licence – ie permission to use the item in accordance with certain restrictions.
Order process: You may only order items by adding them to your electronic ‘basket’ and then proceeding through the electronic ‘checkout’. Further instructions will appear at each stage, and any charges you will have to pay will be clearly identified. Your order will be acknowledged when you submit it, but this does not mean that we have accepted it. Each item in your order constitutes a separate order. If we accept your order for all or any of the items, we will send you a further e-mail saying so. If we accept your order there is a legally binding contract between you and us. It consists of 1) the information on this website, 2)these terms, 3)your order, 4)our e-mail acknowledging your order, and 5)our e-mail accepting your order. It does not include anything else. Nothing on this website amounts to an offer to supply any items, and we are not obliged to sell you anything until we accept your order. We may decline to accept any order, or any part of an order, without giving any reason. You may be required to help us verify your age before we accept your order for certain items.
Payment: You must pay when ordering. If you hold a credit account with TFM Farm & Country Superstore Limited and have registered and enabled your account for web purchases, you may charge your order to your account and you will be invoiced in the same way your face to face purchases are conducted and subject to the general account terms.
If you do not have a credit account, you may apply for one by downloading the application form from this website (click on the Contact Us’ tab above for more details) and sending it to us, but in the meantime you will only be able to charge your order to your credit card or debit card.
You may pay for most items using most widely accepted credit or debit cards. For certain items, you may only pay using certain credit cards or by charging them to your credit account.
Delivery: Please note: we do not currently offer a nationwide delivery service. Delivery is available within a 20 mile radius of our stores, using our own vehicles subject to availability. There is an additional charge for this service.
We try to deliver all items within 3 to 5 working days (ie excluding Saturdays, Sundays and Bank Holidays), but longer delivery times apply to some items and this will be stated where this applies. We will try to deliver items the next working day if you select ‘express delivery’. We may deliver the items we have agreed to supply at different times. We usually deliver by courier. We only deliver items to addresses within the UK Mainland. We reserve the right to deliver them only to the address identified with the card or account you have used to pay. Our obligation to deliver the items is fulfilled when someone first tries to deliver them at the address you have specified in your order. You must report any errors or damage which are apparent at the time of delivery to the carrier.
Cancellation and Returns: You may cancel your purchase within the cancellation period without having to give any reason, and we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order. The cancellation period begins the day after you have received the item concerned and lasts for 7 working days. To cancel, you must notify us by telephone, letter, e-mail or fax. If you do cancel your purchase, you must return the unwanted item to us. Unless the item concerned is one we substituted for the item you ordered, you must return at your own expense and if you require us to collect it from you we will charge you for the costs involved. You must take reasonable care of the item until it is returned to us, and we may charge you for any damage if you do not.
We may cancel your order for an item at any time before it is delivered to the delivery address if we have made a mistake in the price for that item quoted on this website and a reasonable person would have realised that we had made such a mistake – such as where the price quoted is unusually low and it is not clear from the accompanying message that this was intended. If we cancel your order, we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order, but we do not have any further liability for cancelling.
Restrictions on our liability to you: These terms cover our liability for loss of the kind described, no matter what may be the legal basis for our liability and even if it results from our negligence. 6) Our products are not sold for re-sale. 7) We are not liable for any business related loss of any sort, whether loss of goodwill, revenue, profit or expected savings. 8) We are not liable for any loss resulting from the late dispatch or delivery of any items. 9) If we do not dispatch or deliver an item at all, we will refund the price of that item (and all VAT and delivery charges associated with that item) to the card or account you used, but we are not liable for any other loss. 10) Our total liability in connection with an item is limited to the total value of that item, including all taxes and delivery charges relating to that item. 11) We are not liable for any loss resulting from your reliance on any of the information services provided via this website.
Notwithstanding anything else in these terms, we do not restrict our liability: 1) for any personal injury resulting from negligence (whether or not it results in their death), 2) under Part 1 of the Consumer Protection Act 1987, 3) if we do not have the right to sell an item when we send it to you (but see above concerning software, which is only licensed), 4) for fraud.
Events beyond our control: We are not in breach of our contract with you, or liable to you in any way, if we fail to perform our obligations, or are late doing so, because of something that is beyond our reasonable control.
Third party links: This website contains links to other websites. These are provided for your convenience but we do not endorse any of those websites or their operators, or give any assurance about them. We are not liable for any loss which results from your use of those websites. We are not responsible for the privacy practices they follow and you should read the privacy statements of each website you visit.
Your privacy: We collect information about you when you use our website. Some is provided by you when you enter certain details, and some we collect by placing a small amount of information (often referred to as a ‘cookie’) on your computer and by observing your use of the website. A cookie enables our computers to recognise you when you visit our website, and helps us give you a better service.
We may use this information to contact you regarding our website or our products and services, but you may choose not to have us send you any direct marketing by e-mailing us at firstname.lastname@example.org. We may also pass some of this information to some of the other organisations we use in order to supply you with the goods and services you have ordered – for example, those which process your card payments and deliver the items you have ordered. We will not allow them to use the information for other purposes. We may also transfer the information to anyone who acquires all or part of our business or assets.
We will retain any information about you for a reasonable period, or for as long as the law requires.
For certain categories of information, you have certain rights to know what information we have about you, how we use it, and to whom we disclose it. You may also ask us to update it if it is inaccurate. Click here for further information.
We use various measures to protect any information about you from access by unauthorised persons, and against unlawful processing and accidental loss, corruption and destruction.
We comply with the Data Protection Act 1998, and we are registered with the Information Commissioner’s Office under Z1188929.
Viruses etc: We take reasonable precautions to try to ensure that this website and our e-mails are free from computer viruses and other harmful programs, but we do not give any assurance that they are and we are not liable for the consequences of any which might be present. It is your responsibility to take appropriate steps to protect your computer against these – for example, by using up-to-date virus-detection software.
Intellectual property: This website, its content and the computer programs behind it are protected by intellectual property rights. We own these intellectual property rights, or they are licensed to us, and we prohibit any activity which would infringe these rights. In particular, you must not copy any text or images from this website except for your own personal use: you must not distribute them in any way. We own the trade mark rights in the mark TFM, and we prohibit its use in any way which would infringe our rights or cause confusion. The other trade marks appearing in this website belong to third parties, and we acknowledge their trade mark rights in them.
Links etc: We welcome links to the URL for the home page of this website, but you must not generate or use links to any other page without our permission and you must not cause any additional text, images, frame or any other material or border to appear with any aspect of this website or its content.
Disputes: Our contract with you is governed by the law of England and Wales and only the courts of England and Wales are entitled to decide any dispute arising out of the contract.
Customer Service: If you have any questions or complaints, please contact us by e-mail at email@example.com, by telephone on 01952 967999 or by post to TFM Farm & Country Superstore Ltd, Stableford, Bridgnorth, Shropshire, WV15 5LN
This website is owned and operated by: TFM Farm & Country Superstore Ltd, Stableford, Bridgnorth, Shropshire, WV15 5LN.
Registered in England No. 3075855 – VAT Reg. No. GB 661 5373 34